Effective Date: 2nd Oct 2024
At UVAH Health, we are committed to protecting the privacy and confidentiality of your personal and health-related information. This privacy policy explains how we collect, use, disclose, and protect your data in compliance with applicable Indian healthcare laws, including the Information Technology Act, 2000, the SPDI Rules (Sensitive Personal Data or Information Rules), and industry best practices.
1. Information We Collect
We may collect the following types of personal and health information:
- Personal Information: Name, age, gender, contact details (phone, address, email), identification numbers, etc.
- Health Information: Medical history, diagnostic reports, prescriptions, lab test results, scans, and other health-related records.
- Financial Information: Payment details, billing information, and transaction records.
- Technical Information: IP addresses, website usage data, and cookies to improve your online experience.
2. How We Collect Your Information
We collect information through:
- Registration forms (in person or online).
- Health consultations, diagnostic services, and health camps.
- Direct communications (phone, email, or chat).
- Website usage (through cookies or analytics tools).
3. Purpose of Collecting Information
We collect and process your data to:
- Provide accurate diagnostic services and healthcare solutions.
- Maintain medical records for your future care.
- Send appointment reminders, test results, or follow-up information.
- Comply with legal and regulatory obligations under Indian healthcare laws.
- Improve our services, website functionality, and customer experience.
4. How We Use and Share Your Information
Internal Use: Your data is accessed by authorized personnel, including doctors, pathologists, technicians, and administrative staff, only on a need-to-know basis.
- Third-Party Sharing:
- Lab partners or specialists (only when necessary for diagnostic or treatment purposes).
- Compliance with laws, court orders, or regulatory authorities.
- Secure payment gateways for billing and payment processes.
- Marketing and Promotions: We will not use your personal data for marketing purposes without your consent.
5. Data Security Measures
We take the following measures to protect your data:
- Physical Security: Secure access to our facility and records.
- Digital Security: Encrypted systems, firewalls, and password-protected access to sensitive information.
- Restricted Access: Only authorized staff have access to your data.
- Training: Staff are trained in patient confidentiality and data protection practices.
6. Retention of Records
Your health records are stored securely for a minimum of 3 years, as required by Indian healthcare laws, or longer if required for ongoing care. Upon expiry of the retention period, data will be securely deleted or anonymized.
7. Your Rights
You have the right to:
- Access your medical records and personal information.
- Correct any errors in your data.
- Withdraw Consent: You may withdraw consent for data processing (subject to legal obligations).
- File Complaints: Raise any concerns about privacy violations with us.
8. Cookies and Website Analytics
Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings.
9. Contact Us
If you have questions about this privacy policy or your data, please contact us at:
UVAH Health
Polichalur, Near Pallavaram, Chennai - 600074
Phone: +7550331223
Email: care@uvahhealth.com
10. Updates to the Policy
We may update this privacy policy periodically to comply with legal requirements or reflect changes in our practices. Any updates will be posted on this page with the revised effective date.
By availing of our services, you agree to the terms of this privacy policy. We are committed to ensuring that your information remains private, secure, and handled responsibly.
